I can't delete previously uploaded photos.

We are aware of this issue, and will soon be releasing another version of Imago where you are able to just remove your profile picture, rather than changing it. We thank you for your patience.

I did not receive a registration code.

This is another common issue we've heard members mention. First, check your junk mail, "social" and "Promotions" tab (if using Gmail). If you don't find a message from Imago Admin, go back to the previous screen inside the app to make sure you entered the correct email address. If correct, try pressing "Resend code" below the validation code field. Please note that we do not recommend using your company email address to register on Imago. Companies may set some filtering rules that could prevent your Imago validation code from making it to your inbox.

Why is the registration process a little slow?

When you submit your recorded live photo, and other pictures, it takes a little time for all this information to be processed. Although with a new fonctionality like the "live photo" come new chanllenges, we are doing everything possible to make this process much faster.

Why do you need my email?

Your email is needed for the purpose of sending you a validation code. This helps us keep spam and bots away. We do not sell your email under any circumstances.

How do you make money?

Imago is free to use, but we offer some of the features at a premium. You have the option to pay USD $84 + taxes yearly, USD $66 + tax every 6 month, or USD $7 monthly to access features, such as video chat and additional filters, among others.

How do I report someone?

We want our members to feel comfortable on the platform, and have no tolerance for any types of harrassment, or hate speech. If you feel someone is violating these terms, please email us details at support@imagodate.com, so we can look into it.

I am unable to sign in.

If you are unable to access your account, first check and make sure you are entering the correct email and PIN number. You can also reset your PIN, if forgotten, by pressing "Forgot Pin" on the login page.

If you are using an Android device, and believe the issue is not email or PIN related,
-Try rebooting your device by turning it OFF and then back ON
- Check your phone to see if data is enabled.
-If using WI-FI, go to Settings > Wi-Fi. From the menu button choose "Advanced" Keep Wi-Fi on during sleep, and make sure it is set to Always or Only when plugged in

If you are using an iOS device,
-Try rebooting your device by turning it OFF and then back ON
- Check your phone to see if data is enabled.
-If using WI-FI, go to Settings > Wi-Fi , and check if you are connected to the right network.

If you are still having issues after trying these steps, please contact your mobile provider so they can help you determine whether your connection is correctly set up on your phone.

Product support:

For questions related to the use of our software, please email support(at)imagodate.com

Business Inquiries:

Please send business related inquiries to partners(at)imagodate.com

Media Inquiries:

Please send media inquiries to mediarelations(at)imagodate.com

Imago Group, LLC.
1200 Westlake Ave N. Suite 1600
Seattle, Washington 98109